Got Questions? We got answers!
- Do I have to use my insurance company’s “preferred shop?”
- Can You Save My Deductible?
- Should I use my Insurance Company Claim App to File my Claim?
- Why is Your Estimate Higher than My Insurance Company’s?
- Will My Insurance Company Raise My Rates or Cancel My Policy if I Make a Claim?
- What is a Limited Lifetime Warranty?
- How Long Do Repairs Take?
- Can You Repair All Types of Vehicles?
- What is ICAR Certification?
- What if I’m Not Happy with Your Work?
- Do You Offer Payment Plans?
- Can I Tour Your Facilities?
- Are Consultations and Estimates Free?
Have a question we haven’t covered here? Click here and let’s start a conversation directly!
Do I have to use my insurance company’s “preferred shop”?
No. A common misconception is that you have to use a shop your insurance company steers you to in order to get the best coverage on your insurance. By law, you have the right to use any shop of your choosing, and this will not affect claim coverage.
Can you save my deductible?
Sometimes. Let’s be careful, here, though. Often, when a deductible is saved it’s at the expense of quality. Other shops will omit something from their service or use an alternate part of lesser quality. We’ll take a look at your insurance estimate, and use our knowledge of your vehicle and its repair needs to help save you whatever money we can.
Should I use my Insurance Company App to file my claim?
Sure, but beware. Insurance mobile apps can be really convenient; however details can be missed when submitting photos, which results in a lower estimate. Once we get eyes on your vehicle, we’ll assess all the damage and then work with your insurance company to make any adjustments to the estimate, ensuring you are fully covered.
Why is your estimate higher than my insurance company’s?
The job of the adjuster who works for you insurance company, is to authorize the smallest pay-outs possible they believe are justified to fix your car. Saving money is their first concern; ours is your safety. If we find that it will require more to correctly fix your vehicle than the adjuster determined, we will work directly with your insurance company to negotiate the additional work.
Will my insurance company raise my rates or cancel my policy if I make a claim?
Unlikely. Every insurance company is different and their specific policies so we can’t give you a cut and dried ‘yes’ or ‘no’ on this one, but in our experience, a company only raises rates or cancels policies when the insured is very high risk. If you have a lot of speeding tickets, or are often filing claims, you could be at risk. If not, you shouldn’t expect to see any negative effects of filing a claim. If you benefit from a safe driving or accident free discount, you may lose that, but raising your rates as a penalty just won’t happen. Insurance is there for you to use when you need it. To penalize that action would certainly not help insurance companies keep their clients or build their book of business. Talk to your insurance agent when you have these concerns and they’ll be able to go over your specific policy and coverages with you, putting your mind at ease.
What is a Limited Lifetime Warranty?
This is a warranty that covers our paint and workmanship used while working on your car. It means that you’re protected should issues arise with the quality of the paint, or if you find that our workmanship wasn’t as promised. The warranty is enforceable for as long as you own your vehicle.
How long do repairs take?
You already know that depends on the type of repair, whether we have parts in stock, and other variables. What you really want to know is how soon you can get back to driving. We understand. Which is why your vehicle repair is our top priority. It’s not a take-a-number sort of thing. We have several technicians which allows us to work on several customer vehicles at a time. And we’ll let you know right up front an estimated time of completion so you can plan your life. Need a rental car in the meantime? Let us know; we can connect you with the right resources.
Can you repair all types of vehicles?
This is a simple answer: YES, absolutely!
What is ICAR Certification?
ICAR is the premier collision repair training provider, uniquely created by the industry, for the industry. They are committed to helping us stay on top of the latest industry advancements and ever-changing training needs.
Their current, relevant and role-specific rigorous training solutions mean we are well equipped to handle your collision repair and restoration needs.
What if I’m not happy with your work?
Well we are a bunch of perfectionists over here, so that won’t sit right with us at all. If you are unhappy you simply need to tell us. We’ll respect your point of view and do what we can to make it right!
Do you offer payment plans
Unfortunately, the nature of our business doesn’t allow us to offer payment plans; it just wouldn’t be feasible. If you have special circumstances, please let us know. We may have resources to direct you to.
Can I tour your facilities?
From time to time we hold Open House tours so our customers and neighbors can check out our facilities and equipment for themselves. For individuals who would like a tour, we can accommodate, but we’ll need to schedule a time. Things can get quite hectic and we’d want to make sure that you were in a safe environment and that our techs were able to continue working without distraction.
Are consultations and estimates free?
Another easy answer – YES, consults and estimates are always free!
Have a question we haven’t covered here? Click here and let’s start a conversation directly!
